Refund & Returns Policy

Effective Date: April 2, 2026

Thank you for shopping with Inside Sauna. We strive to provide quality products and excellent customer service. If you need to return or exchange an item, please review the policy below.

1. Order Processing & Cancellations

Order Processing

Most orders are prepared for shipment within 1–2 business days, subject to inventory availability. If an item is temporarily unavailable or requires additional lead time, we will notify you with an updated estimated shipping date.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided they have not entered the shipping process.

  • Cancellations requested after 24 hours are subject to a 3% administrative processing fee.
  • Orders that have already shipped cannot be canceled.

Refused Deliveries

If a shipment is refused for reasons unrelated to shipping damage or an error by Inside Sauna, the order will be treated as a return. Applicable restocking fees and both original and return shipping charges may be deducted from the refund.

2. Return & Exchange Eligibility

We accept returns and exchanges for both defective and non-defective products when the following requirements are met:

  • A return request must be submitted within 45 days of the delivery date.
  • Products must be unused, in their original packaging, and in resalable condition.
  • Returns that do not satisfy these requirements may be declined.

3. Return Instructions & Shipping

All approved returns must be sent back by mail.

To begin a return, please contact our customer support team within the return period. Once your request has been reviewed, you will receive detailed return instructions.

  • If the return is the result of a damaged product, shipping error, defective item, or another issue caused by us, we will provide a prepaid return shipping label.
  • For returns requested for personal reasons, such as ordering the wrong product or changing your mind, the customer is responsible for return shipping costs.

For your protection, we recommend using a shipping service that includes tracking and insurance when returning products at your own expense.

4. Restocking Fee

Approved returns of non-defective merchandise are subject to a 20% restocking fee, which will be deducted from the refund.

No restocking fee will be charged for returns involving defective products or shipping errors caused by Inside Sauna.

5. Refunds

Once your returned item has been received and inspected, any approved refund will be issued to the original payment method within 7 business days.

Depending on your financial institution, additional processing time may be required before the refund appears in your account.

6. Exchanges

We are happy to assist with eligible exchanges.

If your order arrives damaged, defective, or incorrect, we will work with you to provide the most appropriate solution, which may include:

  • Replacement components
  • A replacement product
  • An exchange for the correct item

Please contact our customer support team to begin the exchange process.

7. Items That Cannot Be Returned

The following products are not eligible for return:

  • Custom-built or made-to-order products
  • Clearance or final-sale items
  • Replacement parts
  • Sauna wood materials
  • Products that have been installed, modified, used, or otherwise altered after delivery

8. Contact Us

If you have any questions or need assistance: