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Return to shopShipping Policy
At Inside Sauna, we proudly offer 100% Free Shipping on all orders with no exceptions. No hidden fees, no exclusions—every product ships free to your door.
Order Processing and Shipping
Handling Time: Orders are processed within 1–2 business days (Monday–Friday).
Shipping Time: In-stock items typically ship within 3–7 business days.
Shipping Carriers: We use FedEx Ground and trusted LTL carriers for deliveries.
Delivery Method: All saunas are delivered curbside only. If the carrier cannot unload due to product size, customers must arrange a crane or forklift at their own expense.
Order Confirmation and Tracking
You will receive a confirmation email after placing your order.
Once shipped, you’ll receive tracking information via email.
If you do not receive tracking details within six business days, please contact us at support@insidesauna.com.
Inspecting Your Delivery
Please inspect all items upon delivery for visible damage.
If damage is found, note it on the delivery receipt.
Report any missing or damaged items within 48 hours for prompt resolution.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, contact us immediately at support@insidesauna.com so we can assist you.
Order Refusal Policy
Orders refused for reasons other than damage or shipping errors may incur a 30% restocking fee.
Contact Information
Phone: (820)-200-4152
Email: support@insidesauna.com
Free Shipping: We proudly offer 100% free shipping on all orders—no hidden fees or exclusions.
Processing Time: Orders are processed within 1–2 business days.
Shipping Time: In-stock items typically ship within 3–7 business days via FedEx Ground or trusted LTL carriers.
Delivery Method: All saunas are delivered curbside.
Refunds & Returns
All Sales Final: We do not accept returns on any products, including Golden Designs, Dundalk Leisurecraft, and HUUM.
Order Cancellations: Cancel within 24 hours at no charge (if not yet shipped). After 24 hours, a 3% fee applies. Orders cannot be canceled once shipped.
Refused Deliveries: Refusing delivery for reasons other than damage or error may result in deductions from your refund.
Damaged or Defective Items: If your order arrives damaged or defective, we’ll replace it free of charge. For warranty issues, we’ll assist with repair or replacement through the manufacturer.
Email: sales@insidesauna.com Phone: (820) 221-7717