Refund & Returns Policy

Refunds, Returns & Order Cancellations

Thank you for choosing Inside Sauna! We’re committed to providing high-quality products and exceptional service. If you have any questions about your order, we’re here to help. Please review our policies below.

Order Processing & Cancellations

Order Processing

• Orders are processed within 1–2 business days and shipped based on product availability.

• If an item is out of stock or backordered, we will notify you with an updated timeline.

Order Cancellations

• Orders may be canceled within 24 hours of placement at no charge, provided the item has not yet shipped.

• After 24 hours, cancellations are subject to a 3% administrative fee.

• Orders cannot be canceled once they have shipped.

Refused Deliveries

• Refusing a delivery (for reasons other than shipping damage or an error on our part) may result in shipping charges being deducted from any refund.

Returns or Exchanges

All sales are final. We do not accept returns, refunds, or exchanges once an order has been placed.

This policy ensures that we can continue offering accurate product information and consistent pricing.

Returns

Currently, all products in our store are final sale and not eligible for returns, including:

• Maxxus

• Finnmark

• Sunray

• Dynamic

Exceptions for Damaged or Defective Products

• If your product is damaged during shipping, we will replace it free of charge. Please contact us promptly to report damages.

• For warranty issues, we will assist with repair or replacement through the manufacturer.

Non-Returnable Items

• All products from Dynamic, Sunray, Finnmark and Maxxus.

• Custom-made products.

• Clearance or sale items.

• Replacement parts.

• Sauna wood products.

• Any used, altered, or damaged items that cannot be resold.

Inspection & Support

• For damaged or defective items, please contact us at support@insidesauna.com.

• Our team is available Monday–Friday, 9 AM–6 PM PST to assist with any issues.